Reservations Manager

What are we looking for?

This is an exciting time to join our hotel as we embark on a major transition, including a full refurbishment and the integration of new systems such as PMS and CRS, designed to elevate both the guest experience and our commercial performance. We are seeking a dynamic and forward-thinking Reservations leader to play a pivotal role in shaping the future of our Reservations Department.

To successfully lead our large, high-volume Reservations operation, you will demonstrate strong commercial acumen, exceptional leadership capability, and a passion for driving results through people, systems and strategy. You will bring a hands-on leadership style combined with the ability to operate strategically in a fast-paced hotel environment.

The ideal candidate will demonstrate the following:

·         Strong working knowledge of Opera Cloud (PMS) and TravelClick channel management platforms highly regarded

·         Strong commercial mindset with a track record of driving room revenue, conversion and yield performance

·         Previous experience in a senior reservations leadership role within a large hotel or multi-property environment

·         Excellent selling capability with a passion for coaching and developing team members in consultative selling and upselling techniques

·         Exceptional organisational, planning and time-management skills in a high-volume environment

·         Strong analytical capability with experience interpreting booking trends, demand patterns and performance reports

·         A resilient, accountable and results-driven leadership style

·         High attention to detail and a commitment to operational excellence

·         Flexibility to respond to changing priorities, peak trading periods and operational demands

·         Relevant tertiary qualification in Business, Hospitality Management or a related discipline

Benefits

·         Monthly dry-cleaning allowance

·         Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON

·         25-40% off Food and Beverages (subject to individual outlets)

·         Excellent work environment and culture

·         Access to Hilton University training, offering more than 2500 learning programs

·         Opportunities for career progression within our team

·         Career development planning and opportunities

·         Discounted Bupa health cover

·         Year-round recognition

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Be a part of Hilton Adelaide and help craft unforgettable dining experiences.

We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!