Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando
The stunning Signia Orlando Bonnet Creek is searching for a Reservations Coordinator to join their team!
Ideal candidate would be someone who has previous experience in front desk reservations and group housing. Hotel experience is required. Having experience and working knowledge of excel and simple formulas is required. OnQ and R&I experience is highly preferred along with wholesales. Previously Forbes or luxury hotel experience is preferred
Shift Pattern: Monday-Friday, 8:30am-5pm - weekends as needed
Pay Rate: $20.23 per hour plus upsell incentive program
The Benefits: *
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*
· Access to your pay when you need it through DailyPay
· Medical Insurance Coverage – for you and your family
· Mental Health Resources
· Best-in-Class Paid Time Off (PTO)
· Go Hilton travel discount program
· Supportive parental leave
· Matching 401(k)
· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
· Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
· Career growth and development
· Team Member Resource Groups
· Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
- 90% of this role will be focused on groups, the other 10% will be on leisure wholesale third parties
- Creating and Managing group room block, building new SRPs in ONQ and R&I
- Monitor group blocks, ensure cut off dates are met, monitor groups performance, process rooming list using passkey
- Answer all transient and group reservations calls and emails in a professional and friendly manner. Promptly provides accurate information regarding availability of accommodations and other requested information
- Work closely with hotel all necessary departments
- Confirm guest reservations for individuals via telephone and email. Handle all 3rd party reservations request
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!