Reservations Coordinator - Hilton Orlando Lake Buena Vista
Hilton Orlando Lake Buena Vista is looking to welcome a Reservations Coordinator to join the Reservations team. Located in the heart of Orlando and connected to Disney Springs, these two properties are ideal destinations for both leisure and business guests. Hilton Orlando Lake Buena Vista features over 814 rooms while Hilton Orlando Buena Vista Palace boasts 1,011 guest rooms. Ideal candidates have reliable transportation, a minimum of 1 year working in hospitality, and Front Office experience.
Pay Rate: $20.23 per hour
Shift Pattern: 8-hour shift between 7am-11pm
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Additionally, a Reservations Coordinator will perform the following tasks to the highest standards:
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Greet and assist guests and respond to requests in a timely, friendly and efficient manner
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Effectively answer and direct high volume of inbound calls
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Convert, quickly, inquiries into contracted business
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Respond, positively, to sales inquiries to develop future sales leads
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Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
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Provide prompt and efficient service while maintaining the hotels brand standards
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Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!