Remote Sales and Customer Service Representative

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Think and act independently, use good judgment, and build rapport with customers.
• Take initiative, ownership, and are accountable.
• Can influence customers with a positive and high-energy!
• Accountable for downtime related to technology issues and report outages in a timely manner.
• Provide a quiet work environment or home office, free from noise and distractions for your entire shift and be self-motivated.
• Attendance and active participation in virtual training sessions is required, including timely and 100% completion of self-paced training modules.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• High School Diploma/GED
• Three (3) years of steady job experience in a consultative customer service oriented and/or sales role
• One (1) year of successfully meeting specific metrics/goals in a performance driven role, including high customer satisfaction scores, negotiating, overcoming objections, and/or upselling and cross-selling
• Excellent verbal and written English communication skills and active listening skills
• Can set up job related computer equipment, run various computer programs, troubleshoot, and fix issues independently

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• For work-at-home positions, have previously held a work-at-home job
• Experience with virtual training, which required completing self-paced modules
• Prior experience in the hospitality industry

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.