Remote Sales and Customer Service Representative

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Think and act independently, use good judgment, and build rapport with customers.
• Take initiative, ownership, and are accountable.
• Can influence customers with a positive and high-energy!
• Accountable for downtime related to technology issues and report outages in a timely manner.
• Provide a quiet work environment or home office, free from noise and distractions for your entire shift and be self-motivated.
• Attendance and active participation in virtual training sessions is required, including timely and 100% completion of self-paced training modules.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• High School Diploma/GED
• Three (3) years of steady job experience in a consultative customer service oriented and/or sales role
• One (1) year of successfully meeting specific metrics/goals in a performance driven role, including high customer satisfaction scores, negotiating, overcoming objections, and/or upselling and cross-selling
• Excellent verbal and written English communication skills and active listening skills
• Can set up job related computer equipment, run various computer programs, troubleshoot, and fix issues independently

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• For work-at-home positions, have previously held a work-at-home job
• Experience with virtual training, which required completing self-paced modules
• Prior experience in the hospitality industry

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.