Product Manager (Booking)
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Guide the Hilton Digital roadmap, especially as it relates to the digital booking experience
- Define and present new product concepts to both technical and non-technical partners
- Write top-notch requirements and work with delivery pod to build and bring concepts to life for our customers
- Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact
How you will collaborate with others:
- Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
- Partner with internal Product teams on cross-functional projects
What deliverables you will take ownership of:
- Identify and build new opportunities to improve the booking experience for guests visiting our web and mobile app channels
- Define and prioritize customer experience features working with UX, Technology, Marketing, and Analytics
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional work experience in Product, Technology or related field
- Experience working within a complex cross-functional matrix environment
- Experience writing detailed product specs and documentation
- This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
- Travel up to 20% as needed
It would be useful if you have:
- Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
- Seven (7) years of professional work experience in Technology or a related field
- Experience with A/B testing and creating hypotheses that drive customer value
- Experience in an Agile or Scrum development environment writing user stories and gathering requirements from several partners
- Experience in the hospitality, travel or transportation industry
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
