Personal Concierge Manager (Guest Relations) | Waldorf Astoria Dubai Palm Jumeirah

What are we looking for?

A Personal Concierge Manager (Guest Relations) serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 3–5 years of experience in a luxury hotel environment, with proven experience in personal concierge, guest relations, or butler-style services, including exposure to VIP and VVIP guests.

• Demonstrated leadership experience in managing or supervising concierge or front-of-house teams, ensuring consistent delivery of luxury service standards.

• Strong knowledge of the local destination’s luxury lifestyle offerings, including fine dining, entertainment, cultural attractions, shopping, and exclusive experiences.

• In-depth understanding of luxury service etiquette, guest personalization, and anticipatory service, with the ability to exceed guest expectations through attention to detail.

• Proven ability to manage VIP, VVIP, and high-profile guests with the highest level of discretion, confidentiality, and cultural sensitivity.

• Hands-on experience in coordinating bespoke guest experiences, including itineraries, reservations, transportation, celebrations, and special requests tailored to individual preferences.

• Proficiency in property management systems (e.g., Opera) and guest profiling tools, with the ability to effectively manage guest preferences and service recovery.

• Strong organizational, time-management, and problem-solving skills, with a calm and professional approach in high-pressure situations.

• Excellent communication and interpersonal skills, with the confidence to engage professionally with discerning guests, senior management, and external partners.

• Proven ability to train, coach, and motivate Personal Concierge team members to deliver intuitive, consistent, and brand-aligned service.

• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, in line with operational and guest needs.

• Multilingual skills are an advantage and highly desirable in a luxury hotel environment.
   

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!