Personal Concierge/ Lobby Ambassador (Arabic Speaker)
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- Feb 03, 2026 Post Date
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- HOT0CAPM Requisition #
What are we looking for?
Personal Concierge/ Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent customer service with a warm and professional presence.
- Strong verbal and written communication skills, confident with VIP interactions.
- Effective problem‑solving and complaint‑handling abilities.
- High attention to detail in handling amenities, special requests, and guest preferences.
- Professional appearance and behavior at all times.
- Creative mindset for enhancing lobby ambiance and guest experience.
- Experience in Guest Relations, Concierge, Front Office, or similar hospitality roles.
- Knowledge of hotel operations, front‑of‑house procedures, PMS, and VIP protocols.
- Good understanding of hotel services, local attractions, and guest activity options.
- Proactive, service‑oriented, and able to anticipate guest needs.
- Strong teamwork and communication across departments.
- Flexible, reliable, and adaptable to changing guest needs.
- Calm under pressure during busy periods or emergencies.
- Able to stand for long periods and work flexible shifts.
- Strong commitment to health, safety, and security standards.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- High level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!