Personal Concierge - Chinese Speaking - Waldorf Astoria Maldives Ithaafushi
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- Aug 04, 2024 Post Date
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- HOT0AUCU Requisition #
Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.
Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.
Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.
Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?
What will I be doing?
A Personal Concierge for Waldorf Astoria Maldives will be responsible for creating and ensuring all guests’ needs which will lead to a unique, memorable and personal stay for all the guests. Specifically, as a Personal Concierge for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:
- To provide a courteous, professional, efficient and flexible service at all times. Personal Concierge must present in the property well groomed, clean and pleasant.
- Ensure the highest possible guest satisfaction.
- To maintain a calm, courteous and gracious attitude at all time
- Abides strictly to the established operating procedures.
- Act in an intuitive manner and engaging service with the guests.
- To operate and coordinate with relevant departments the in and out in the villa and optimize service while the guest is away as often as possible.
- To host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guests in a natural and spontaneous manner.
- To anticipate guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day.
- To maintain a good rapport and working relationship with staff in all other departments.
- Checks personally all VIP rooms before arrival in respect of supplies and preferences.
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including Restaurants, Spa, Water sports, special dinning among others
- Stay relevant with all Resort services as well as daily VIP requests and special events
- To attend and contribute to all staff meetings, departmental and Resort training as scheduled and other related activities.
- To undertake any reasonable tasks and secondary duties as assigned by the managers
What are we looking for?
A Personal Concierge serving Waldorf Astoria Maldives is always working to on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Experience
- Minimum 2-3 years’ experience in the same or similar role, experience as a Personal Concierge, Butler or guest experience role in a Luxury Resort.
- Knowledgeable of multi-cultural service protocols and standards.
- Strong ability to operate and successfully arbitrate in a complex international and multicultural environment.
- Excellent guest relations and problem-solving skills.
- Good planning and execution skills with the ability to be persistent while focusing on detailed elements of tasks.
- Excellent time management, organizational, communication, and motivational skills.
- Have impeccable follow-through.
- Candidate must have a good command of spoken and written English and Chinese
Competences
- Pays attention to detail and has strong customer service skills.
- Mature, meticulous, resourceful, organized, and able to work independently.
- Have impeccable follow-through and a “Can Do” attitude and mindset.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!