Operations Manager - Task Force Operations Team
***The location for this position is virtual/remote***
Department Overview: Join the TFO (Task Force Operations) team for an exciting role with 100% travel. Our team fills staffing gaps across the Americas, aligning assignments with your expertise. While we prioritize your skills, flexibility is key, as you might occasionally handle assignments beyond your norm. Our mission is to support hotel clients, demanding adaptability for any scenario.
Position Summary: As part of the Task Force Operations Team, lead hotels, departments, or teams temporarily. Set and uphold brand standards, strategize for long-term success, and collaborate with TFO leadership, functional leads, and general managers for sales, profitability, guest satisfaction, and team engagement.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
Responsibilities:
Follow directions from department heads, general managers, or per assignment supervisor.
Assess assigned areas quickly and strategically enhance operations during your tenure.
Ensure brand standards are met, exceeding guest expectations, and communicate actions.
Act as the primary leader for your assignment, overseeing operations, guest and team satisfaction, and financial performance.
Collaborate internally and externally, showcasing excellent interpersonal and communication skills.
Establish credibility swiftly and maintain effective relationships.
Job Knowledge, Skill, and Ability: Thorough knowledge of Front Office, Housekeeping and Food & Beverage outlet operations, including supervision, service techniques, and guest interaction.
Thorough, well-rounded knowledge of Front Office, housekeeping and F&B outlet operations, including guest check-in/check-out procedures, reservations, room inspections and service standards.
Strong mathematical skills for handling cash transactions, balancing daily procedures, reservations and service standards.
Effective communication in English both written and verbal, for guest interaction, team coordination, and report preparation.
Ability to thrive under pressure and manage high-volume guest activity during peak periods with professionalism and composure.
Instant adaptability and flexibility to respond quickly to operational changes and guest needs.
Proficiency in keyboard, 10-key, and Point of Sale procedures for cashier functions as well as property management systems (PMS)
Requirements:
Travel readiness for varying task-force assignments.
Minimum 3 years of experience (at employment level sought).
Location within 50 miles of a major domestic airport in North America.
Preferred Qualifications:
Hilton systems and brand training/certification.
Experience in medium/big box hotels.
Luxury segment experience
Licenses/Certificates: Ability to acquire necessary certifications, including CPR and First Aid.
Safety and Organizational Notes:
Adherence to safety protocols, including using provided PPE.
Oversight of supervisory and hourly team members as per assignment.
Availability to work seven days a week, including weekends and holidays.
Grooming/Uniforms: Maintain a well-groomed appearance following uniform guidelines.
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount.
