Manager Software Engineering
***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, Memphis, TN, or Remote***
This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Software Engineering, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering - Property Platform team reporting to the Senior Director New Venture Delivery, you will support projects including working with hotel teams and internal business partners to define and deliver technology applications that support Oracle’s Opera Hosted PMS application.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Support PMS strategy for Strategic Properties, including assisting with the evaluation, analysis, and implementation of new PMS solutions or technology directives.
- Serve as the point of escalation for Hilton’s strategic properties in order to gain an understanding of the issues/challenges and lead triage efforts with software engineering and/or vendors/partners.
- Work on requirements, use cases, and user stories and help refine for development teams using Agile methodology and Confluence/Jira tools in relation to applications that support Strategic Properties.
How you will collaborate with others:
- Work with our PMS vendor and multiple Technology workstreams to ensure delivery commitments are being met.
- Participate in cross-functional teams and successfully identify risks and issues to manage expectations and to mitigate identified risks to delivery commitments.
- Document issue progress and risks and provide relevant updates to key stakeholders and leaders.
- Collaborate with Software Engineering in an Agile environment to deliver on new features.
What projects you will take ownership of:
- Manage special projects initiated by strategic properties requiring software engineering and participation.
- Drive Hilton Technology teams and vendors/partners to deliver quick resolution on open issues and deliver new enhancements for strategic properties.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional experience in Technology or a related field
- Three (3) years of experience with Opera and with hotel on-property technology
- Two (2) years of experience managing technology delivery
- Two (2) years of experience with the following tools/applications: Microsoft PowerPoint, Excel (can perform complex functions), Word, Sharepoint, and Teams
- Capacity to effectively support property and business stakeholders and drive internal and external technology partners
- Ability to document application requirements and convey them to the development teams
- Ability to navigate multiple technology and business teams to establish clear project timelines and dependencies
- Travel up to 20%
It would be useful if you have:
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Seven (7)+ years of professional experience in Technology or a related field
- Five (5)+ years of experience in hotel operations and/or with hotel on-property technology
- Three (3)+ years of experience with Oracle’s Opera property management application
- Two (2)+ years of experience with the following tools/applications: Jira, Confluence
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $100,000-$140,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE
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