Manager, Shared Service Strategy
Position Statement:
The Manager, HAFS Shared Services Strategy plays a critical role in shaping, enabling, and communicating the future direction of Hilton Accounting & Finance Services (HAFS). In addition to strong analytical and business‑case capability, this role acts as a strategic partner to Snr Director Shared Service Strategy, supporting communications planning, performance storytelling, dashboard development, and brand‑aligned messaging for Shared Services initiatives.
The role supports decision‑making at SteerCo level, translating complex operational and financial data into clear insights, compelling narratives, and executive‑ready materials that enable effective change, stakeholder engagement, and delivery of strategic outcomes.
Position Summary:
Strategy & Business Insight
- Support the development and evolution of the global HAFS Shared Services strategy, including operating model design, expansion scenarios, and service portfolio optimisation.
- Partner with HAFS Governance and Finance teams on key performance indicators
Communications, Branding & Stakeholder Enablement
- Support communications planning for HAFS Shared Services initiatives and brand integrity
- Develop executive‑ready materials (presentations, updates, newsletters, dashboards) aligned to Hilton brand standards and tone.
- Contribute to the development of a consistent HAFS Shared Services “brand”, including how services, value, and performance are articulated across regions.
Direct Reports: No direct reports
Qualifications
We are looking for a curious self-starter who loves to combine business insight with their analytical skills. We believe the success in this role will demonstrate itself through the following attributes and skills:
· Positive team members with a high degree of flexibility, innovation, and awareness
· Dynamic organizational skills and the ability to multitask and prioritise
· Ability to learn new concepts quickly and thoroughly, comfortable asking questions and challenging assumptions
· Comfortable with learning to use new technology solutions
· Collaborators, who can work both independently and as part of a cross-functional team.
· Effective communication skills (both written and verbal) with the ability to clearly and concisely express ideas
· Absolute discretion and confidentiality regarding sensitive information
Required Qualifications
To fulfil this role successfully, you should demonstrate the following minimum qualifications:
· Extensive progressive overall experience
· Some experience in project management support, strategic development and/or change management
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
· Experience or interest in Microsoft Power Platform (Power BI, Power Automate, Power Apps, Power Query)
· Functional knowledge of the Hilton Accounting and Finance Services organization, financial systems, and processes.
· Experience or interest in data analytics
· BA/BS Bachelor’s Degree in business or related field
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 9,000 properties with more than 1,500,000 rooms in 140 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 26 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.
What will it be like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.