Manager, Product Management
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
- Broad understanding of product ownership, requirement development, technical competence
- Ability to collaborate optimally, influence, and form positive partnerships on large scale projects with team members in groups and levels across a matrixed organization
- Effective switch-tasking, handling multiple projects and priorities under time constraints to effectively balance concurrent demands
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- Seven (7) years of professional work experience in product, customer experience, technology, or a related field
- Five (5) years of work experience in Product Management
- Three (3) years of agile product management experience in web, mobile, or voice for customer support
- Experience in key product management functions, including writing user stories, crafting wireframes, market research, and reporting metrics
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Product related experience, or High School Degree/GED plus 12+ years of Product related experience
- Nine (9) + years of professional work experience in product, customer experience, technology, or a related field
- Six (6) + years of agile product management experience in web, mobile, or voice for customer support
- Strong communication and presentation abilities
- Experience with agile tools such as JIRA
- Experience with customer support tools and contact center automation. Amazon connect or Salesforce knowledge preferred
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.