Manager, GRO Support

What are we looking for?

A Manager, GRO Support serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Collaborative and organized teammates, who build positive relationships and trust
• Creative thinkers, who strive to gain the latest knowledge of hospitality industry trends, competitive pricing, and new product offerings
• Multi-taskers, who manage multiple projects and priorities with a cool-head under time constraints, effectively executing concurrent demands
• Persuasive communicators, who will positively influence Hilton’s partners and who will communicate effectively at all levels
• Self-starters, who take initiative in implementing goals, utilizes analytical skills, and possesses adaptability to change
• Accountable individuals, who effectively communicate results and recommend improvements
• Ability to work well under pressure and effectively handle multiple, concurrent demand and appropriately prioritize responsibilities
• Consistently demonstrates Hilton values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

• High School Diploma/GED

• Seven (7) years of professional work experience in a related field

• Skilled with Microsoft Outlook, Excel, Word, PowerPoint and SQL

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor’s Degree  
• Five (5) years’ work experience in the travel industry, distribution systems, project management, or technical development roles
• Two (2) years’ experience managing multiple projects concurrently
• Two (2) years’ experience in a support role preferred           
• Knowledge and understanding of revenue systems and other OnQ systems, and Revenue Analysis tools
• Ability to proactively identify and prevent potential problems; ability to develop problem solving skills among team members as appropriate
• Ability to learn new systems and processes with ease

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!