Manager CRM
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Extract customer data from relational databases using SQL script to deliver insights to regional counterparts.
- Determine effectiveness of CRM marketing campaigns, isolating which customers are engaging and which customers are not to deliver recommendations for how to improve the campaign.
- Support the Sr. Manager of CRM in developing global customer strategy, shaping priority customer groups, and driving greater customer personalization in marketing.
How you will collaborate with others:
- Engage with counterparts on the Honors team, brand team, and commercial team to gather feedback on their customer priorities and go-to market recommendations.
- Influence Honors and customer strategy leaders about how to apply customer strategy and highlight emerging trends.
What projects you will take ownership of:
- Support customer reporting needs monthly to deliver performance updates.
- CRM projects focused on shaping customer data architecture and channel analytics.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of work experience in analyzing customer data and extracting meaningful insights.
- Experience crafting and delivering senior executive-level briefings.
- Experience with relational databases and SQL programming.
- Excel (can perform complex functions) expertise.
It would be useful if you have:
- Six (6) years of professional experience.
- One (1) year of experience in CRM-related roles.
- Ability to demonstrate curiosity in data analyses.
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.