Lobby Ambassador

A Lobby Ambassador provides services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As Lobby Ambassador, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Lobby Ambassador contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Your mission as a Lobby Ambassador is to provide a presence in the lobby and throughout your hotel tour.

•  Engage with Guests
• Help to shape their personal journey
• Assure them that someone is there to help Earn their loyalty

Your role in fulfilling Conrad Hilton’s dream of “filling the Earth with the Light and Warmth of Hospitality” includes

• Engaging positively with your Guests
• Getting to know the purpose of their travel
•  Finding solutions that make their journey as pleasurable as possible Ensuring that all Guests receive
• An engaging welcome
• First-class service
• The most pleasant and comfortable experience possible
• An experience and an opportunity to feel
• Empowered
• Relaxed
• Entertained
•  Connected

When serving as a Lobby Ambassador who interacts frequently and extensively with your Guests, you are one of the first hospitality connections your Guests will experience.

·    You are  empowered to resolve any Guest issue immediately, involving any  department within your hotel

·         Engage and provide a VIP welcome to each Guest

·         Maintain a thorough and up-to-date familiarity with

·         All events happening at your hotel

·         All features and amenities of your hotel

·         Key aspects of the surrounding community likely to be of
interest or value to your Guests

As a Lobby Ambassador, you are also responsible for working with your fellow Guest Services Team Members to ensure that all Guest requests and challenges are

·         Anticipated

·         Satisfied

·         Met beyond expectations

·         Responded to in a memorable manner

Your role as a Lobby Ambassador also includes being an example to your fellow Team Members and Guests of someone who

·         Loves people

·         Maintains a smiling face

·         Exhibits a friendly, engaging, and outgoing personality

·         Maintains a caring and attentive demeanor

·         Embodies the Hilton commitment to every Guest that “Travel should take you places that you want to experience”

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!