Lead Therapist
A Lead Therapist is responsible for managing the therapist team and carrying out treatments to deliver an excellent Guest and Member experience while working to achieve sales revenue targets.
What will I be doing?
As a Lead Therapist, you are responsible for managing the therapist team and carrying out treatments to deliver an excellent Guest and Member experience. A Lead Therapist will also be responsible for achieving sales targets and managing customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage and carry out procedures while ensuring all therapists possess up-to-date knowledge of treatments in line with current legislation and company standards
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Ensures that team works towards and achieves sales targets as outlined by the Spa Manager and that sales are recorded accurately
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Comply with hotel security, fire, and health and safety regulations
What are we looking for?
A Lead Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Experience working as a Therapist
- Up-to-date qualifications for the role
- Positive attitude
- Excellent communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience managing own diary
- Experience supervising a beauty therapist team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!