Lead ServiceNow CMDB Administrator
***The location for this position is virtual/remote***
This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Lead ServiceNow CMDB Administrator, you will bring your technical skills to a hospitality company with an award-winning culture. On the ServiceNow team reporting to Senior Manager ServiceNow Data Governance, you will support projects including DevOps Change Velocity.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Maintain the Configuration Management Database (CMDB) in ServiceNow.
- Perform regular audits and reconcile CMDB data with other sources to resolve discrepancies.
- Develop and implement automation workflows to streamline configuration item (CI) discovery, reconciliation, and population into the CMDB.
- Support service mapping and event correlation.
- Generate and analyze CMDB reports to identify trends, inconsistencies, and opportunities for optimization.
- Document CMDB processes, procedures, and configurations to ensure knowledge transfer and continuity.
- Remediate CMDB Data issues.
How you will collaborate with others:
- Collaborate with team members to identify opportunities for process automation and efficiency improvements.
- Work with Change Management teams to assess the impact of proposed changes on configuration items and ensure accurate representation of configuration data.
- Conduct training sessions for IT staff and end-users on CMDB best practices, data entry standards, and usage guidelines.
What deliverables you will take ownership of:
- Define CMDB standards and data governance policies to ensure data accuracy and integrity.
- Develop dashboards to measure CMDB health and accuracy.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional work experience in Technology or related field
- Four (4) years of work experience as a CMDB Administrator, with a focus on ServiceNow
- You are a Certified Implementation Specialist (CIS) in CMDB or Certified System Administrator (CSA)
- Understand and working experience with CSDM (Common Service Data Model)
- Travel up to 10 %
It would be useful if you have:
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Seven (7) years of professional work experience in Technology or related field
- Understanding of object-oriented and relational database design
- Hands-on experience with ServiceNow CMDB configuration, customization, and administration
- Proficiency in ServiceNow modules such as Discovery, Event Management, and Orchestration
- Interpret complex data sets and identify patterns
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $100,000-140,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE