Lead Platform Engineer (Hotel Operations Systems)

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Guide stakeholders into applicable processes (e.g., enhancement requests, user access).
• Lead business stakeholders through a defined process to capture solution requirements for new and existing products.
• Oversee end-to-end application delivery management (request/roadmap to production launch & support).
• Manage vendors to ensure solution performance against needs and to manage solution delivery - including test plan review, timeline oversight, planning, etc.
• Author documentation artifacts, including implementation guides, comparison charts, and other supporting materials to reflect any enhancements to the products.
• Manage approved solution vendor partners to ensure vendor actions align with and follow Hilton-defined implementation, procedures and support service level agreement (SLA) standards.

How you will collaborate with others:

• Work with business and technical stakeholders to lay out the R&I strategic road map.
• Manage the full product lifecycle with our application vendor partners.
• Modernize user interface software using REST APIs.
• Utilize JIRA to manage tasks, bugs, and other types of issues. Utilize Confluence for system documentation.

What projects you will take ownership of:

• Design and implement processes and procedures.
• Manage special projects and pilot deployments.
• Troubleshoot and resolve technical issues associated with the approved solutions and provide updates to applicable partners until the issue is resolved. 
• Overlook and design changes to OnQ R&I to support property and corporate users.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or related field
• Four (4) years of experience with hospitality operations systems
• Four (4) years of vendor management experience
• Experience with Project Management/Process Management 

It would be useful if you have:

• Bachelor’s Degree, or Associate Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience. 
• Seven (7)+ years of professional work experience in Technology or related fields.
• Six (6)+ years of hospitality operations experience.
• Six (6)+ years of vendor management experience.
• Six (6)+ years of IT project management experience for complex technology solutions.
• Three (3)+ years of Management Experience.
• Experience using Atlassian stack
• Experience designing and implementing system-related business processes

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $110,000-$155,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE