A L&D coordinator is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while support management on proper policies and procedures.
What will I be doing?
As a L&D coordinator, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. A L&D coordinator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Support the hotel with departmental training requirements
- Organise, deliver, and evaluate training programmes as required
- Maintenance of employee records including personnel files, learning history
- Scheduling and coordination of training classes including maintenance of training calendar
- Development and distribution of training brochures and flyers notifying team members of up coming classes, tracking employee sign-ups and preparation of materials including certificates of completion
Assist HR Administrator with recruitment and hiring of new team members
- Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Assist in the organisation of Team Member social events
- Assist and resolve team member and management queries
- Hold monthly Departmental meetings with trainers to ensure training needs are being covered
What are we looking for?
As a L&D coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in equivalent role
- Positive attitude
- Good communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Excellent organizational skills with a high level of accuracy
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!