Interim Executive, Brand Performance Support EMEA

What are we looking for?

The individual must possess the following knowledge, skills, and abilities, and be able to perform the essential functions of the job, with or without reasonable accommodation:
•    Communication skills to relate and adjust to internal and external customer audience.
•    Multitask day-to-day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensuring transparent communications with all stakeholders. 
•    Demonstrate superior customer service skills.
•    Understand the importance of different stakeholders, paired with decision-making skills to determine the best resolution within company guidelines and in the best interest of involved parties.
•    Commercial and/or operational understanding and experience. 
•    Analytical skills to evaluate business information and translate data into knowledge and action.
•    Understand brand positioning, services, and quality measures.
•    Ability and willingness to learn new tools and systems.
•    Be a team player.

Required Qualifications:
•    Minimum Education: High school/GED or experience in Lieu of 
•    Previous hotel experience at one of Hilton’s Portfolio of Brands. C&E, sales and/or reservations background would be a plus. 
•    Management Experience (type): Supervisory
Preferred skills & Qualifications:
•    Associate's Degree/College Diploma
•    Ability to speak an additional language and cultural awareness (living in different countries)                            
•    Candidates with hands-on experience with Hilton’s OnQ systems including; Property Management System, Rates and Inventory, Solicitation Management to name a few are preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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