In-Room Dining Server - Waldorf Astoria New York

What are we looking for?

We are looking for an In-Room Dining Server who is passionate about hospitality and committed to delivering an exceptional, luxury in-room dining experience. The ideal candidate will have a refined presence and the ability to anticipate guest needs, providing personalized service that elevates the guest’s stay and aligns with our pursuit of Forbes 5-Star recognition. You will take pride in creating a seamless and memorable experience for each guest, ensuring that every detail is attended to with the utmost care and sophistication. A genuine commitment to upholding the highest standards of luxury service is essential, and we are seeking someone who understands the nuances of exceptional hospitality.

The ideal candidate will possess the following qualifications:

• A passion for delivering next-level service, with a focus on creating a refined, luxury dining experience for each guest in the comfort of their room.
• Prior experience in a luxury hotel or similar environment is strongly preferred, with a strong understanding of the attention to detail and professionalism required to meet Forbes 5-Star standards.
• Previous in-room dining experience is preferred, but a commitment to excellence and an understanding of luxury service are paramount.
• Excellent interpersonal skills, with the ability to engage guests in a warm, friendly, and professional manner while maintaining an air of refinement and sophistication.
• A keen eye for detail and the ability to create a luxurious atmosphere in the guest room, ensuring every aspect of the service is executed flawlessly.
• A proactive attitude, anticipating guest needs and responding promptly to requests with a genuine sense of care.
• Strong communication skills, with the ability to collaborate effectively with team members while providing outstanding service to guests.
• A deep understanding of luxury service, with the ability to exceed expectations in every interaction, ensuring guests feel valued and cared for.
• Must possess a valid alcohol awareness certification (e.g., TIPS, ServSafe Alcohol) and Food Handler Card prior to being offered the position.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family 
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

 *Available benefits may vary depending upon property-specific terms and conditions of employment.

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