In-Room Dining Server - Waldorf Astoria Atlanta Buckhead
Waldorf Astoria is looking for an In-Room Dining Server to join the Food and Beverage Team at this gorgeous Atlanta property!
Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
- Classification: Full-Time
- Shift: Various - must have availability to work weekdays, weekends, and holidays.
The ideal candidate will have the following qualifications:
- Prior experience in a luxury in-room dining establishment is preferred
- Work in a safe, prudent and organized manner
- In-depth knowledge of food and preparation
- Good knowledge of wine
- Ability to relate to all levels of guests and management
- Ability to handle multiple tasks at one time
- Excellent communication and organization skills
- Ability to consistently delight and satisfy our guest
- Ability to handle guest requests in a detailed manner
- Read, write and oral proficiency in the English language
- Professional appearance and demeanor at all times
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
As an In-Room Dining Server, you will work to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker. You should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience. Additionally, the servers will maintain a clean work environment and help keep the In Room Dining area organized as instructed by the management team. Specifically, this includes but is not limited to:
- Provide excellent service at all times to all of our guests
- Assist guests courteously and efficiently
- Set up tables up to our standard
- Basic knowledge of food and beverage in order to service the product, including liquors and cocktails
- Set up side station
- Make sure that all silver and glasses are wiped and spotless
- Mark tables appropriately to food order for each course
- Set up tables according to Speed sheet or coordinators instructions
- Anticipate guest needs, as to where guests will never have to ask for anything
- Delivery of gest orders using a cart and / or a tray
- Frequently walks the floors to retrieve trays and tables from corridors and rooms
- Empty dirty dishes to dishwasher area, change soiled linen
- Reset tables
- Attend all food and beverage training classes
- Following the posted opening and closing duties and side work sheet
- Attend daily pre meal/communication meeting
- Attend monthly department meeting
- Generate a good atmosphere
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.