In-Room Dining Order Taker - Waldorf Astoria New York
What are we looking for?
We are looking for an In-Room Dining Order Taker who is passionate about delivering exceptional in-room dining service that aligns with our goal of achieving Forbes 5-Star recognition. This role requires an individual who is committed to providing thoughtful, personalized dining experiences that exceed guest expectations. Your attention to detail, ability to anticipate guest needs, and proactive approach will help elevate the guest experience to the highest level, ensuring each order is handled with the utmost care and precision. You will take pride in ensuring that every guest’s in-room dining experience reflects our luxury service ethos, creating a memorable, refined experience that exceeds expectations.
The ideal candidate will possess the following qualifications:
- A passion for delivering next-level service, with a focus on creating a personalized, luxurious dining experience for each guest.
- Prior experience in a luxury hotel or similar environment is strongly preferred, with a solid understanding of the level of service and attention to detail required for Forbes 5-Star aspirations.
- Food and Beverage experience is preferred, particularly in providing excellent in-room dining service.
- Previous experience in a similar role is preferred, with a proven ability to manage guest orders with accuracy and attention to detail.
- Must possess a valid alcohol awareness certification (e.g., TIPS, ServSafe Alcohol) and Food Handler Card prior to being offered the position.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A keen eye for detail and a commitment to providing thoughtful recommendations that enhance the guest’s dining experience.
- Excellent communication and interpersonal skills, with the ability to engage guests and team members in a friendly, professional, and approachable manner.
- A proactive attitude, anticipating and responding to guest needs with precision and care.
- Strong organizational skills, with the ability to manage multiple tasks while maintaining a focus on guest satisfaction.
- A commitment to upholding luxury service standards, ensuring that every guest interaction and order is executed to perfection.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.