In-Room Dining Cashier - Waldorf Astoria Orlando

Waldorf Astoria Orlando is looking for a Full-Time In-Room Dining Cashier to join the Food and Beverage Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

 

The ideal candidate will demonstrate strong communication skills and the ability to multitask in a fast-paced environment. They will bring a positive, customer-focused attitude and a willingness to learn. Prior food and beverage or cashier experience is preferred but not required, and in-room dining experience is a plus.

 

Shift Pattern: AM and PM Shifts/ Must have availability to work weekdays, weekends, and holidays. Typical shifts are 6:00 AM - 2:00 PM and 2:00 PM - 10:00 PM.

Pay Rate: $13.00 per hour, plus tips

 

The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an In-Room Dining Cashier, you would be responsible for answering room service telephone and takes guests orders accurately in helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters orders into computerized system and settles check upon delivery of the order.

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into point-of-sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
• Processes payment for orders upon return of the Room Service Server.
• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy
• Respond to calls for tray and table pickups, coordinating with buspersons to ensure timely retrieval.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.