HR Business Partner Administrators

Job Purpose

To ensure all team members are paid accurately and on time, while supporting hotel management in providing a safe, fun, and motivational work environment that complies with labour laws, company policies, and brand values.

At Hilton Garden Inn Muscat, we pride ourselves on being Brighthearted  meaning we go above and beyond to exceed guest expectations. By acknowledging this Job Description, you agree to embrace flexibility, multi-tasking, and role versatility whenever needed, ensuring you shine in every situation.

Key Responsibilities

General HR & Administrative Duties

• Execute duties as assigned by the Support Services Manager or General Manager.

• Manage the full HR administration process, covering the entire Team Member lifecycle — from recruitment to exit.

• Process payroll for all hotel team members, reviewing accuracy and deductions, and reporting discrepancies to the Support Services Manager.

• Maintain complete and up-to-date team member files, ensuring compliance with company policies, labour laws, and relevant legal regulations.

• Prepare manning and payroll reports.

• Assist in monthly, quarterly, and year-end closings, and contribute to developing the annual payroll budget and manning guides.

• Coordinate the performance feedback and talent management process.

• Ensure, in collaboration with HODs, a smooth onboarding experience for all new team members.

• Work closely with HODs to develop, train, and retain talent through robust training and development offerings on property.

• Administer QA-relevant trainings, new hire orientations (NHOs), and other mandatory brand-specific trainings.

• Assist GM and management in driving engagement and trust.

• Promote company campaigns such as Travel with Purpose, Thrive@Hilton, and Catch Me at My Best, engaging both GM and HODs.

• Perform additional HR or accounting duties as required.

• Proactively assist in operational departments when business needs arise.

• Act as a passionate host and role model, demonstrating HGI brand personality behaviours.

 

Accommodation Management

• Allocate rooms and flats for all employees, including managing transfers.

• Maintain an updated accommodation list at all times and inform HR of any changes.

• Monitor and control electricity and water consumption, taking weekly readings.

• Maintain an inventory system for all items procured for accommodation.

• Conduct a monthly bed linen inventory.

• Ensure all staff facilities are maintained in good order and cleanliness.

• Conduct regular inspections with the Housing Supervisor.

• Keep staff notice boards in accommodation updated with memos and information.

• Implement and enforce staff housing rules and regulations.

• Respond promptly to crisis or emergency situations.

• Oversee maintenance in accommodation and address requests in a timely manner.

• Liaise with tenants regarding building-related issues and concerns.

 

Employee Relations & Welfare

• Monitor and maintain the e-hotel and employee relations budget.

• Manage office procedures and maintain organized filing systems.

• Organize staff welfare activities such as the annual party, picnics, and extra activities.

• Ensure contracts for Executives and Grade A staff staying outside e-hotel accommodation are up to date and renewed as needed.

• Handle casual staff contracts, records, attendance, and monthly reports.

• Ensure staff cafeteria safety and hygiene standards are maintained.

• Prepare housing and employee relations Capex and budget.

• Manage staff locker hygiene and maintenance; ensure new staff receive lockers and records are updated.

• Handle the employee discipline process related to e-hotel accommodation.

• Maintain and regularly check employee passports.