Housekeeping Coordinator
As a Housekeeping Coordinator, you will assist with administrative tasks, manage housekeeping supplies, report maintenance issues, and allocate tasks to team members. You’ll handle lost property, manage guest requests, ensure communication with housekeepers, and monitor health and safety standards. Additionally, you may perform room inspections, assist with training, and support room attendants and other duties as needed.
What will I be doing?
As a Housekeeping Coordinator, you will play a pivotal role in supporting the housekeeping department to ensure the highest level of guest and member satisfaction.
- Assist the Housekeeping Manager in administrative work such as filing of department’s documents, taking minutes for department’s meetings, etc.
- Submit the purchase order to maintain housekeeping supplies at par levels.
- Report all necessary maintenance daily and log all jobs
- Manage the Housekeeping office
- Allocate room and task lists to team members
- Log and store all lost property after each shift; send lost property to guests in line with procedures
- Manage guest requests and enquiries immediately
- Ensure all relevant guest information is communicated to Housekeepers
- Organise and control extra duties and special tasks
- Report all necessary maintenance daily and log all jobs
- Control staff dry cleaning and guest laundry in and out of the department
- Update system regularly to give maximum room return to the hotel/s active inventory
- Ensure all team members adhere to Health and Safety Regulations
- Carry out any other reasonable task set by the Housekeeping 's Management
- Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed)
- Complete work orders, as needed
- Perform Room Attendant and/or House person duties, as needed
- Assist in training Room Attendants, as needed
What are we looking for?
A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Prior customer service/administrative support or housekeeping experience required
- IT proficient
- Excellent organisational and planning skills
- Accountable and resilient
- Good communication and telephone skills
- Ability to work under pressure
- Ability to work alone and in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!