Health Club Manager - Hilton Anatole
Hilton Anatole is looking for a Health Club manager to join their amazing team!
The Hilton Anatole in Dallas, TX is where you make your name for Hilton! With 1,600 + rooms and 600,000 square feet of meeting space, this is the place for groups in Dallas! Come be a part of this amazing Resort property in the heart of Dallas!
This person is responsible to lead the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives.
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Health Club Manager, you would be responsible of leading the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Manage all aspects of membership billing, renewals, applications, and database accuracy.
- Ensure timely invoicing, payment processing, and reporting for financial transparency.
- Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
- Act as the primary contact for member inquiries, issues, and feedback, resolving concerns promptly.
- Implement regular touchpoints (emails, check-ins, surveys) to strengthen member relationships.
- Plan and execute membership sales campaigns, referral programs, and promotional offers to drive new sign-ups.
- Collaborate with marketing and operations to develop creative sales materials and outreach.
- Track and analyze sales and retention metrics to identify opportunities for improvement.
- Coordinate with Fitness Center Supervisors to ensure member-facing operations (locker rooms, amenities, classes) meet brand standards.
- Support scheduling of membership-related staff and ensure consistent service quality.
- Train front-line membership staff on billing procedures, upselling techniques, and guest service standards.
- Foster a sales-driven, member-centric culture among team members.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!