Guest Service Agent

What are we looking for? 

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to perform moderately complex mathematical calculations without error.  

• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. 

• Able to access and accurately input information using a moderately complex computer system. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• 1 year of related working experience is preferred and fresh graduates from hospitality schools are encouraged to apply

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!