Guest Operations Manager

What are we looking for?

A Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:

• Good standard of higher education
• Very good Turkish and English knowledge, spoken and written
• Highly competent in the use of Microsoft Office packages
• Proven track record of success in a fast-paced hotel, restaurant or retail environment
• Passionate about customer service
• Team player and able to work on own initiative
• Proven people management experience
• Very commercially aware and able to manage budgets and control costs
• Target driven and hands on management style
• Proven planning and organising skills
• Able to grow and develop a team
• Strives to deliver great results by regularly reviewing performance
• Open and honest Management Style
• Recognises and rewards the efforts of the team
• Implementer rather than an innovator
• Adds value by identifying operational efficiencies
• Shares Best Practice
• Doesn’t look to re-invent the wheel
• A natural coach
• Delivers to Brand standards
• Professional but not formal
• Does not compromise on Health & Safety Standards

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!