Guest Care Room Technician | Waldorf Astoria Dubai Palm Jumeirah

What are we looking for?

The Guest Care Technician serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Technical diploma, certification, or formal training in Electrical, Electronics, HVAC, or General Maintenance.
• Previous experience in a similar technical or engineering support role, preferably within a luxury hotel environment.
• Strong knowledge of electrical systems, wiring, circuits, lighting controls, and safety procedures.
• Excellent troubleshooting abilities with the capacity to diagnose and resolve guest-room technical issues efficiently.
• Strong customer service skills with the ability to communicate technical matters in a clear and professional manner.
• High attention to detail and a proactive approach to identifying potential technical or electrical issues before they affect the guest experience.
• Ability to multitask, prioritize, and work well under pressure in a fast-paced environment.
• Basic proficiency in maintenance management systems, work-order platforms, or related software.
• A strong commitment to luxury service standards and delivering seamless guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and public holidays, as operational needs require.
• Strong adherence to safety protocols, particularly in relation to electrical operations and equipment handling.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Guest Care Technician or Engineering Technician in a luxury hotel.

   

• Additional certifications in Electrical Safety, Low-Voltage Systems, BMS Systems, HVAC Controls, or Smart Room Technologies.

   

• Familiarity with guest-facing technology systems such as IPTV, smart thermostats, access control, or Wi-Fi networks.

   

• Multilingual abilities, which would enhance guest interaction and support.

   

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.