Guest Assistance Specialist- Glasgow

What are we looking for?

The candidates must possess the following knowledge, skills, and abilities in order to perform the essential functions of the job:

• Communicate in spoken and written English to an advanced/native level
• Communicate in at least one additional language to an advanced/native level – all languages will be considered; however, we are especially keen to hear from (Arabic, Polish, German, Spanish, Portuguese, French, Italian, Russian or Turkish) speakers.
• Communicate in a confident and respectful professional manner overall, with internal and external customers
• Manage multi-tasking efficiently, demonstrating excellent organizational skills and time management 
• Effectively communicate by ways of multiple channels (phone, email, social media, Chat via dedicated guest engagement platform), gathering and documenting relevant information
• Follow protocol such as creating and updating Guest (CRM) profile management cases accurately and thoroughly
• Confidently send clear information to all relevant parties and follow through to a satisfactory resolution
• Be comfortable offering recommendations and advice to our internal partners when applicable

Qualifications Required/preferred to have:

• High School Education
• Experience in Customer Service
• Experience with MS Office Suite 

Preferred Qualifications

•  College qualification
•  Hospitality Experience
• Social Media Literacy