Guest Assistance Specialist
What are we looking for?
The candidates must possess the following knowledge, skills and abilities in order to perform the essential functions of the job, with or without reasonable accommodation.
• Communicate in spoken and written English to an advanced/native level
• Communicate in at least one additional language to an advanced/native level – all languages will be considered, however, we are especially keen to hear from Spanish & French speakers
• Communicate in a confident and respectful manner overall, with internal and external customers
• Manage multi-tasking efficiently, demonstrating excellent organizational skills and time management
• Effectively communicate by ways of multiple channels, gathering and documenting relevant information
• Complete protocols accordingly, such as creating and updating Guest profile management cases accurately and completely
• Confidently send clear information to all relevant parties and follow through to a satisfactory resolution
• Be comfortable offering recommendations and advice to our internal partners when applicable
Qualifications
Required Qualifications
• High School Education
• Experience in Customer Service
• Experience with MS Office Suite
Preferred Qualifications
• College qualification
• Hospitality Experience
• Social Media Literacy
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.