Groups Reservations Administrator - NT
What will it be like to work for Hilton ?
- Work for a globally recognised, respected hospitality brand
- Be part of a guest‑focused, service‑driven culture
- Operate in a professional, fast‑paced, and collaborative environment
- Uphold Hilton’s commitment to delivering exceptional guest experiences
- Contribute to a brand that values teamwork, innovation and high standards
What will I be doing?
- Administer all group bedroom bookings in line with group reservations procedures
- Maximise room sales and revenue while managing availability and rates
- Maintain high levels of customer service
- Liaise with clients, including site inspections, sales calls and group check‑ins
- Accurately input and maintain rates, segment codes, packages, and group details
- Follow up on offers, options, cancellations, and declined business
- Maintain up‑to‑date filing systems, contracts, and group correspondence
- Ensure data security, credit compliance, and system accuracy
- Support the GC&E Manager by tracking business trends and occupancy impacts
- Work collaboratively within the team, assisting colleagues as required
What we’re looking for
As a Groups Administrator supporting Hilton‑branded hotels and vacation properties, you’ll play a key role in delivering smooth, professional service for our Guests while working collaboratively with internal teams. To be successful in this role, you will demonstrate:
- Strong organisational and administrative skills with a high level of accuracy
- A positive, customer‑focused attitude and effective communication skills
- A genuine commitment to delivering a high standard of service
- Confidence handling telephone and written enquiries
- Strong computer skills and the ability to work across multiple systems
- Professional presentation aligned with Hilton brand standards
The following would be advantageous:
- Experience using hotel property management or reservations systems
- Previous experience in a reservations, groups, or hotel administrative role
- A qualification in business, hospitality, or a related discipline
What benefits will you receive?
Working at Hilton means being part of a globally recognised hospitality leader that values its Team Members. Benefits include:
- A competitive salary and holiday entitlement
- Access to exclusive Team Member travel rates across Hilton’s global portfolio
- Discounts on Hilton products and services
- Opportunities for learning, development, and career progression within a global organisation
We look forward to sharing more details about our full range of benefits during the recruitment process.