General Manager - Hilton Hotel & Convention Jabal Omar Makkah
The Brand - Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.
The Property
Step into a General Manager at one of Makkah’s most iconic destinations. Hilton Jabal Omar Makkah Convention Hotel offers an unparalleled experience in the heart of the Holy City, with elevated views of the Sacred Mosque and a prime location in the prestigious Jabal Omar District, just steps from Masjid al-Haram. Guests enjoy seamless access to Abraj Al Bait Mall and are only a short drive from the revered Jabal Al-Nour site. Designed for comfort and spiritual connection, the property features a dedicated prayer room overlooking Haram, 24-hour room service, and a modern fitness center—creating a sanctuary for pilgrims and travelers alike.
The Role
This exciting General Manager position will be responsible for managing the Hotel Operations, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.
What will you be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage and lead the hotel operation
Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
Lead in all key property issues including capital projects, customer service, and refurbishment
Ensure all decisions are made in the best interest of the hotel and Hilton
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
Lead in all aspects of business planning
Comply with and exceed Hilton Brand Service Standards
Ensure costs are controlled
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
Hold regular briefings and communication meetings with the HOD team
Respond to audits to ensure continual improvement is achieved
What are we looking for?
The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel.
A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
An Established GM with Hilton experience, ideally within a large hotel with large convention facilities
Knowledge and experience of either KSA or Makkah/Madinah markets
Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Religious Tour Operators – must be highly visible.
Deliver innovative commercial opportunities with experience in increasing profitability especially in the Religious City / MICE / Groups and tour operator business
Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
Exceptional stakeholder/owner relations experience
Ability to show resilience, judgement and leadership
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
In-depth knowledge of the hotel/leisure/service sector
Degree or diploma in Hotel Management or equivalent
English and Arabic language mandatory
Ability to enter the Holy city
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.