General Manager - Canopy by Hilton Makati

The Property

The Canopy by Hilton Makati is located in the heart of Makati -  spanning 24 stories and 400 stylishly designed rooms and suites, the hotel will feature a mix of sleek urban escapes to spacious suites blending contemporary comfort with materials and artwork inspired by Manila’s creative and culture scene.  With 4 F&B outlets and dynamic event spaces, the hotel will become a new hub for the city’s social and food scene.

The Role

As a Canopy General Manager, you are the creative leader responsible for bringing the locale to life through a fresh, modern and emotionally engaging guest experience. Canopy is not a traditional hotel brand – it is rooted in style, story and social energy. This role demands a leader who is not only operationally excellent, but deeply tuned into culture, design and local relevance.

You will curate experiences that reflect the rhythm and personality of the surrounding area, working with artisans, creatives, farmers, producers and performers to ensure the hotel becomes a true extension of the local area.

You will approach food and beverage with the mindset of an independent operator, developing concepts that feel immersive and compelling enough to attract locals – not just hotel guests. Your programming and spaces will reflect a lifestyle that is vibrant and culturally attuned, designed for guests who want to feel connected, inspired and ahead of the curve

You champion business excellence by driving the hotel’s financial success, and exceeding key performance indicators.  Staying ahead of market trends, you collaborate with Sales & Marketing to develop revenue generating strategies to ensure the hotel delivers commercial performance and brand impact.

You have astute financial stewardship ensures you not only develop and manage the hotel’s budget, but also adapt to changes in the market to surpass financial objectives.  Your strong commercial awareness ensures full compliance with quality and brand standard requirements, and you quickly implement improvement initiatives to enhance the overall guest experience and our brand reputation.

Your acumen extends to proactive owner relations, where you serve as the primary liaison between hotel owners and our company.  Your strong rapport with owners is built on regular communication about financial results, brand initiatives and the overall health of the property.  You advocate for resources and support which preserve and improve the refined haven and sincerely elegant service we offer to our guests.

You will lead a team of passionate, creative individuals who take pride in their work and bring their full selves to the experience. Your leadership will foster a culture of personality, experimentation, high accountability and demonstrating the Hilton values that have made us the #1 World’s Best Workplace as awarded by Great Place to Work & Fortune.