Front Office Team Leader
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- 4 days ago Post Date
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- HOT0BAA1 Requisition #
ABOUT OUR PROPERTY
Our hotel is an exclusive focus service hotel located in the city center of Mbabane on the Mhlambanyatsi Road. We’re in the Central Business District, steps away from the government interministerial building. We are a 4-star hotel. Our mission as Hilton is “to fill the earth with the light and warmth of hospitality by delivering exceptional experiences – every hotel, every time.”
Overview:
At Hilton we are committed to providing our Team Members with equal opportunities for career development and personal growth through our available learning and development programs that we offer through our Hilton University. We pride ourselves on highly embracing diversity, equity and inclusion (DE&I). We always aim to create a working atmosphere where our Team Members feel valued, respected, motivated and remain the great place to work for all at all times. We also pride ourselves with our Environmental, Social and Governance (ESG) goals.
About the Job:
Team Leader will support Guest Operations Manager under the Front Office Department. Be a passionate host and highly collaborative member of the Guest Service Team and assists Guest Operations Manager in leading the department and delivering exceptional and memorable guest experiences, mainly in Front Office.
Roles and Responsibilities:
· Lead and support Guest Service Agents in Front Office in delivering exceptional and memorable guest experience in all shifts (early, late, night)
· Driving enrolling Hilton Honors enrollments as per set target.
· Attend Guests and office queries, and ensure they are dealt with efficiently or passed to the appropriate person where necessary so as to ensure problems are resolved promptly and successfully.
· Understand Front Office processes, procedures, systems and as well as available Property Management Systems.
· Manage the work flow of day-to-day operations
· Provide constructive suggestions/feedback to Guest Operations Manager, on products, processes and other.
Qualifications & Attributes:
· Form 5 certificate, is compulsory and a relevant hospitality qualification from a recognized institution.
· Previous experience in a Supervisory position.
· Good interpersonal skills and communication skills
· Committed to delivering a high level of customer service
What's in it for you:
· Competitive salary.
· Exclusive perks
· Professional growth within a prestigious organization.
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
If you are passionate about creating exceptional leisure experiences and have the skills and qualifications we are looking for, we invite you to apply. Join us and be part of a team that is committed to delivering unparalleled service and unforgettable memories. Apply now, closing date: 20th January 2025.