Front Office Supervisor

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #3 GREAT PLACE TO WORK 2026,  AS VOTED BY OUR TEAM MEMBERS!

Hilton Dublin Airport hotel is only 8 kilometres from the Airport and only 10 km from Dublin’s city centre and the traditional fishing village of Howth. Our restaurant serves classic Irish and international dishes. The Hilton Dublin Airport hotel also has a relaxed bar with an open fireplace.

A World of Rewards:

• Yearly Salary: €30,282year plus incentives

• Smart uniform provided and laundered

• Free and healthy meals when on duty

• Grow your Career 

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Free Parking

• Cycle to Work Scheme

• Smart uniform provided and laundered

• Modern and inclusive Team Member’s areas

A Front Office Supervisor supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. 

What will I be doing?

• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members  

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of IT proficiency