Front Desk Clerk

What will I be doing?

As a Front Desk Clerk, specifically, you would be responsible for performing the following tasks to the highest standards:

• To provide consistent and superior service, and maintain high service standards
• To treat the guest in the best way from Welcoming the guest to farewell
• To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
• To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated
• To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction
• To ensure attendance to internal trainings and meetings
• To provide maximum guest satisfaction and profitability on room sales
• To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton
• To fully perform the Welcome and Farewell of the guests
• To inform guests about the hotel
• To take over the shift and consider the volume of business for adjustments
• To be able to use ONQ system, to set the bills at the end work shift
• To be knowledgeable on how to use technical equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

If your values match ours, we are also looking for your ability to;

• Adapt quickly to different situations;
• Exude bags of energy and enthusiasm in working as part of a team.
• Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate
• Strong communication and negotiation skills (all levels of management and external customers)
  
  

Work Location : Hilton Istanbul Bosphorus