Food & Beverage Operations Manager

WHAT WILL I BE DOING?

Outlet Specific Descriptions

General F&B - From award-winning cuisine to vibrant cocktails and historic surroundings, discover a collection of unique dining destinations in the heart of the central business district at Hilton Sydney. Whether you’re joining us for a celebratory dinner, sunset drinks or a quiet morning coffee, every moment is crafted with warm hospitality at heart.

Executive Lounge - Recently renovated and reserved exclusively for Executive-level guests, the Executive Lounge is a tranquil space to work or recharge. Enjoy business support facilities and a curated daily offering including complimentary breakfast, refreshments throughout the day and evening canapés and cocktails.

Lobby Lounge - Bright and welcoming by day, the Lobby Lounge offers barista-made coffee, pastries, salads and sandwiches, shifting into an elegant antipasto and wine bar setting by evening. The perfect spot for a casual catch-up or a moment of calm between meetings.

Glass Brasserie - Led by Executive Chef Natalie Murphy, Glass Brasserie brings refined, modern Australian dining to the heart of the city. Discover seasonal à la carte menus and curated wine pairings or start your day with a choice of à la carte and buffet breakfast offerings.

Zeta Bar - An elevated terrace experience in the heart of the city, Zeta Bar serves up fun cocktails, DJ sets and a playful menu of seasonal share plates with the Queen Victoria Building as our backdrop.

Marble Bar - Step back in time at the iconic, heritage-listed Marble Bar – a subterranean jewel dating back to 1893. With its ornate Victorian interiors, rich mahogany finishes and live music lineup, it’s the perfect setting for a sophisticated drink or a late-night dance.

Job Purpose Statement 

As the Food and Beverage Operations Manager, you will be responsible for overseeing and managing the operations in C&E operations, Glass Breakfast, Lobby Lounge, Room Service in this role you will report to the Director of Food and Beverage (F&B) and lead the managers of these departments to ensure financial targets are met, team members are well trained and managed, and excellent guest and member experiences are provided.

WHAT ARE WE LOOKING FOR?

Specifically, you will be responsible for performing the following tasks to the highest standards:

•              Oversee operations of selected Food and Beverage Outlets and C&E.

•              Collaborate with C&E Operations, Glass Breakfast, Lobby Lounge, Room Service teams to execute the multi-tasking program effectively.

•              Maintain exceptional levels of customer service.

•              Recruit, manage, train, and develop the team.

•              Manage guest queries in a timely and efficient manner.

•              Work within budgeted guidelines.

•              Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures.

•              Develop menus with other members of Food and Beverage team.

•              Accountable for monthly stock takes.

•              Incentivized Team Members to maximize sales and revenue.

•              Comply with hotel security, fire regulations and all health and safety legislation.

•              Assist other departments wherever necessary and maintain good working relationships.

•              Working closely with Director of C&E and Food and Beverage on forecasting and budgeting.

•              Must hold a valid Responsible Service of Alcohol (RSA) certification and are responsible for upholding and enforcing all applicable liquor licensing laws, hotel policies, and compliance standards by ensuring alcohol is served responsibly and in accordance with legal requirements at all times.