Food and Beverage Administrator - Waldorf Astoria New York
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Food and Beverage Administrator to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing?
As the Food & Beverage Administrator, you will play a pivotal role in supporting the seamless operation of our Food & Beverage department, ensuring our team can provide world-class service with precision and excellence. Your meticulous attention to detail and organizational expertise will help uphold the highest standards of luxury hospitality, allowing our team to anticipate and exceed guest expectations. With a refined approach to administrative support, you will serve as the backbone of the department, enabling efficiency, enhancing communication, and streamlining operations.
Specifically, you will be responsible for:
- Welcoming and assisting guests with warmth and professionalism, addressing requests with discretion and efficiency.
- Managing all administrative functions, including word processing, email correspondence, data entry, filing, and document preparation with impeccable accuracy.
- Coordinating internal and external communications, expediting correspondence, and ensuring all inquiries receive timely and thoughtful responses.
- Handling scheduling, reservations, and travel arrangements to optimize the department’s operations.
- Maintaining meticulous records and supporting financial and inventory tracking to uphold departmental excellence.
- Assisting with special projects and events, ensuring flawless execution and alignment with the hotel's service standards.
- Liaising between leadership, vendors, and team members to foster seamless collaboration and operational efficiency.
- Assist F&B leadership with Banquet Event Order (BEO) management to ensure seamless execution of events.
- Collaborate with the Marketing and F&B teams on menu management and updates.
- Oversee reservation systems to optimize guest experience and operational efficiency.
- Ensure all private event and private dining requests are directed to the appropriate manager.
- Assist with cake requisitions and special requests for personalized guest experiences.
- Support "surprise and delight" initiatives to elevate guest satisfaction and create memorable moments.
With your dedication to excellence, you will contribute to an environment where service is intuitive, experiences are seamless, and our Food & Beverage team can consistently deliver the finest hospitality.
The rate of pay for this role is $40 - $42 per hour and is based on applicable and specialized experience.
What are we looking for?
We are seeking a refined and highly organized professional to join our team as a Food & Beverage Administrator. The ideal candidate has experience in a luxury hospitality setting, either as an F&B Administrator or in an administrative role within a hotel and possesses a deep understanding of the fast-paced and service-driven nature of Food & Beverage operations. This individual will have exceptional communication and organizational skills, the ability to manage multiple priorities seamlessly, and a proactive approach to supporting leadership in delivering an unparalleled dining experience. With a keen eye for detail and a commitment to excellence, this role is essential in ensuring the department operates with precision and efficiency.
- Hotel experience as a Food & Beverage Administrator or in a similar administrative role is preferred.
- Previous experience in a luxury hotel is preferred.
- Strong organizational skills with the ability to multitask and manage competing priorities are essential.
- Exceptional communication skills, both written and verbal, with a polished and professional demeanor are required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
- The ability to maintain discretion and confidentiality in all aspects of the role is necessary.
- Strong attention to detail and accuracy in administrative tasks is a must.
- Food & Beverage experience in a luxury hospitality setting is preferred.
- Familiarity with POS and reservations systems (e.g., MICROS, OpenTable, SevenRooms) is highly desirable.
- Experience coordinating executive schedules, events, and special projects is preferred.
- Knowledge of hotel operations and a strong understanding of guest service excellence is an advantage.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-JS3