Executive Secretary / Quality Champion

What are we looking for?

An Executive Secretary / Quality Champion serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Minimum 3 years similar experience in a medium-large size hotel part of international hotel chain

·         Previous experience in hotel operational departments / customer service

·        Degree in Business Administration or equivalent preferred. Additional relevant work experience may substitute for degree

·         Excellent English language skills verbal & written. Arabic language is an advantage.

·         GCC experience is an advantage

·         Strong organizational skills, multi-task oriented and good time management

·         Strong communication and human-relation skills

·         Detail-oriented with a proactive approach to problem-solving.

·         Ability to stay organized, manage multiple tasks effectively and strong follow-up skills

·         Familiarity with online review platforms and quality audit tools.

·        Positive, enthusiastic, and dedicated to delivering a superior guest experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·         Passionate about delivering exceptional guest experiences.

·         Able to work independently as well as in teams.

·         Take ownership of your actions and decisions.

·         Able to operate with a sense of urgency and discipline.

·         Have a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementing

·        Proficient time management skills and ability to multi-task is critical to this varied and exciting role

The Management reserves the right to change / extend this job description, if necessary, at any point of time during her / his employment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!