Director of Outlets - Waldorf Astoria Las Vegas
The iconic Waldorf Astoria is seeking a Director of Outlets to help lead the team at the award-winning Las Vegas property!
Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 5 food and beverage outlets and 12,000 square feet of meeting space.
The ideal candidate will be an excellent leader with a passion for providing world-class experiences and excellent communication and organization skills. At least two (2) years of prior food and beverage management experience in a luxury / upscale hotel environment is required. Prior experience managing a union staff is a plus.
Want to learn more? Hotel Website, Facebook, Instagram
ORGANIZATIONAL STRUCTURE:
The Director of Outlets reports directly to the Director of Food and Beverage
ROLE EXPECTATIONS:
- Promote and nurture an environment of service excellence by developing guidelines, procedures and service expectations at each guest touch point.
- Hire, train and inspire the team members for front of house, beverage and F&B support departments. Provide both formal and informal feedback to team members.
- Ensures service quality standards are maintained at all times
- Builds and maintains strong relationships with clients, as well as in house co workers
- Regularly obtains feedback from clients and guests to improve operations
- Supports and communicates Company initiatives
- Executes all menus, promotions and programs as outlined by the Director of Food and Beverage in accordance with Hilton standards
- Work closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promote and develop a team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service through formal and informal feedback and recognition
- Executes required daily reporting in a timely manner
- Ensures that all security, safety and sanitation standards are achieved
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Perform other reasonable duties and responsibilities as assigned
The iconic Waldorf Astoria is seeking a Director of Outlets to help lead the team at the award-winning Las Vegas property!
Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 5 food and beverage outlets and 12,000 square feet of meeting space.
The ideal candidate will be an excellent leader with a passion for providing world-class experiences and excellent communication and organization skills. At least two (2) years of prior food and beverage management experience in a luxury / upscale hotel environment is required. Prior experience managing a union staff is a plus.
Want to learn more? Hotel Website, Facebook, Instagram
ORGANIZATIONAL STRUCTURE:
The Director of Outlets reports directly to the Director of Food and Beverage
ROLE EXPECTATIONS:
- Promote and nurture an environment of service excellence by developing guidelines, procedures and service expectations at each guest touch point.
- Hire, train and inspire the team members for front of house, beverage and F&B support departments. Provide both formal and informal feedback to team members.
- Ensures service quality standards are maintained at all times
- Builds and maintains strong relationships with clients, as well as in house co workers
- Regularly obtains feedback from clients and guests to improve operations
- Supports and communicates Company initiatives
- Executes all menus, promotions and programs as outlined by the Director of Food and Beverage in accordance with Hilton standards
- Work closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promote and develop a team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service through formal and informal feedback and recognition
- Executes required daily reporting in a timely manner
- Ensures that all security, safety and sanitation standards are achieved
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Perform other reasonable duties and responsibilities as assigned
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- Career growth and development
- Recognition and rewards programs