Director, Customer Acquisition and Partnerships - South Asia

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum qualification of BA/BS/Bachelor's Degree.
• Minimum 10+ years of in loyalty and customer acquisition.
• Experience in the Indian market is mandatory – a deep understanding of established and emerging trends in Indian customer behavior and preferences.
• Working knowledge of loyalty programmes and member experience delivery – ideally with experience within hospitality, travel or retail.
• Experience in building and executing strategic partnerships is mandatory – a deep understanding of India's partnership landscape, coupled with strong negotiation skills, attention to detail, commercial evaluation.
• Ability to work with new and existing partners to rationalize strategies in order to achieve mutually beneficial, accretive outcomes for all parties.
• Extensive experience creating and maintaining multi-year strategic plans and roadmaps, as well as complex business cases and department budgets.
• Creative thinker and problem solver with a hands-on approach and ability to generate innovative ideas.
• Ability to drive progress independently using shared resources and build towards a sustainable business.
• Exceptional written and verbal communication skills and the ability to communicate appropriately at all levels of the organization.
• Strong business acumen with demonstrated ability to think strategically as well as deconstruct a strategy into tactical, executable units of work.
• Strategic eye for business with ability to use data and market intelligence to find new opportunities and improve performance continuously.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!