Digital Operations Engineer

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Responsible for the day-to-day quality of service provided by Hilton’s digital website, mobile apps, call center, and messaging platform.
• Perform incident, problem, and change management functions for Hilton’s digital services
• Track and review KPIs reports to foster a culture of continuous improvement
• Provide 24/7 support in conjunction with others on the team

How you will collaborate with others:

• Participate as part of a digital support team tasked with monitoring service performance, identifying, isolating, and triage of incidents, and tracking key performance metrics.
• Serve as a technical resource for the digital product teams
• Work with engineering teams to analyze root causes and develop plans and actions to resolve and eliminate problems at all severity levels.

What deliverables you will take ownership of: 

• Continuous process improvement in daily digital operations, 24x7 monitoring & alerting, and operations recommendations & reporting to technical leadership. 

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Experience in digital operations
• Solid background in troubleshooting complex technology solutions
• Solid understanding of basic technology concepts, including software development and IT infrastructure
• Familiarity with common software development processes/SDLCs, with a preference for Agile

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of technology-related experience, or High School Degree/GED plus 12+ years of technology-related experience 
• Three (3) + years of professional work experience in Technology or related field
• Experience using ticketing systems and application monitoring tools
• Experience explaining technology solutions in business terms, establishing rapport, and persuading others

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $55,000-$90,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE