Coordinator Sales Support
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Manage multiple groups and meeting space leads through Salesforce and transient RFPs, including issuance to hotels, collecting responses, and uploading into Hilton’s system or 3rd Party Sites, while supporting re-bids and rate audits to ensure visibility and book-ability in the platforms
- Work as the dedicated follow-up for accounts and account owners, and support for both customers and hotels.
- Manage coverage for your Sales team to address out-of-office situations, customer and hotel needs, and support for accounts
- Perform a daily review of available performance reporting focused on business demands and work on action plans to address opportunities/workload within your respective Sales team
- Manage all administrative and/or ad hoc projects
How you will collaborate with others:
- Collaborate and create documentation for both internal and external customers
- Participate in recurring, informative, team-building, and cross-team events with the sales teams
- Partner with Commercial and IT teams on Sales system improvement testing
What deliverables you will take ownership of:
- Participate in and help complete annual departmental objectives
- Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of experience in an administrative role that requires a high level of prioritization and analytical skills
- Proficiency in Microsoft Office applications including Excel functions
- Experience in, or exposure to, the travel and/or hospitality industry, sales systems, project coordination, customer service, and/or sales roles
- Hybrid work schedule with 3 days onsite in our Addison, TX office and 2 days working from home
It would be useful if you have:
- Three (3) years of working with strong administrative and customer service experience
- Three (3) years of experience in or exposure to any combination of the travel and/or hospitality industry, sales systems, project management, customer service, or direct sales roles
- Working knowledge of Salesforce, Cvent, OnQ SM, or OnQ R&I
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.