Complex Assistant Director Property Operations - Hilton San Francisco Union Square and Parc 55 Hotel
Join two of San Francisco’s most iconic hotels — the 1,921-room Hilton San Francisco Union Square and Parc 55 San Francisco - a Hilton Hotel the 1,024-room — as our Complex Assistant Director of Property Operations. In this critical leadership role, you will help oversee the functionality and safety of our facilities to protect the well-being of our guests and team members, all while driving operational excellence, guest satisfaction, and financial performance.
What Will I Be Doing?
As the Complex Assistant Director of Property Operations, you will serve as a key leader in maintaining the safety, functionality, and operational excellence of both hotels. Partnering closely with the Complex Director, you will play a critical role in ensuring our facilities operate seamlessly, remain in peak condition, and meet or exceed all regulatory, brand, and guest expectations.
In this role, you will:
- Oversee Facility Safety & Functionality – Assist in directing and managing the full spectrum of building operations, including physical structures, mechanical equipment, electrical systems, HVAC, life safety systems, and grounds, ensuring all systems meet Hilton brand standards and comply with federal, state, and local regulations.
- Lead Inspections & Project Oversight – Conduct comprehensive facility inspections; direct and coordinate construction projects, system installations, preventative maintenance, and repairs across all electrical, mechanical, and architectural systems to optimize efficiency and safety.
- Manage Maintenance Workflow –Track, verify, and document all routine maintenance and repair work through the property maintenance management system, ensuring accuracy, timeliness, and quality standards.
- Ensure Compliance & Regulatory Readiness – Serve as a liaison with city, county, and state agencies to maintain required permits and licenses, coordinate inspections, and ensure full adherence to codes, safety regulations, and operational protocols.
- Support Capital & Renovation Projects – Assist in the planning, scheduling, and execution of capital improvement initiatives, major repairs, and large-scale property rehabilitations, ensuring minimal disruption to guests and operations.
- Develop & Lead High-Performing Teams – Monitor and guide team member performance - coaching, conducting evaluations, fostering career development, and recognizing exceptional contributions.
- Drive Talent Acquisition & Onboarding – Recruit, interview, and train team members to uphold Hilton’s exacting operational and service standards, creating a culture of excellence and accountability.
- Act as Property Operations Leader – Serve as the acting head of Property Operations in the absence of the Complex Director, ensuring consistent leadership presence and decision-making continuity.
- Champion Special Projects – Lead and execute special assignments, process improvements, and operational initiatives that enhance efficiency, sustainability, and guest satisfaction.
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What are we looking for?
We seek a proven operations leader who brings:
· Experience – Previous leadership in hotel property operations, facilities management, or engineering, with experience in large-scale or complex properties (1,000+ rooms preferred).
· Technical Expertise – Strong working knowledge of building systems, including HVAC, electrical, plumbing, and life safety systems.
· Leadership Skills – Experience leading unionized teams with a focus on coaching, accountability, and engagement.
· Organizational Strength – Ability to prioritize competing demands in a high-volume, fast-paced environment while maintaining exceptional attention to detail.
· Communication & Collaboration – Excellent interpersonal skills with the ability to build relationships across departments and with outside agencies.
What will it be like working for Hilton? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
· Hospitality - We're passionate about delivering exceptional guest experiences.
· Integrity - We do the right thing, all the time.
· Leadership - We're leaders in our industry and in our communities.
· Teamwork - We're team players in everything we do.
· Ownership - We're the owners of our actions and decisions.
· Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
· Quality
· Productivity
· Dependability
· Customer Focus
· Adaptability
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
· Medical Insurance Coverage – for you and your family
· Mental health resources including Employee Assistance Program
· Best-in-Class Paid Time Off (PTO)
· Go Hilton travel program: 100 nights of discounted travel
· Parental leave to support new parents
· 401K plan and company match to help save for your retirement
· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
· Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
· Career growth and development
The annual salary range for this role is $160,000 to $180,000 and is based on applicable and specialized experience and location.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.