Commercial Analyst (Conrad Singapore Orchard)
Overview of Role
A Commercial Analyst with Conrad Hotels and Resorts supports Commercial Senior Leadership team with best-practice guidance and to design and deliver regular as well as ad-hoc commercial analytics. Combine available internal data (sales, activities, systems, etc) along with external data sources to highlight opportunities for improvements in commercial execution.
What will it be like to work for this Hilton Brand?
We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.
At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that’s uniquely personal, deeply memorable and, above all, smart.
What will I be doing?
As Commercial Analyst, you are responsible for working closely with the Commercial Senior Leadership team as well as collaborate with other departments. Demonstrate understanding of financial data and sales analytics, report on key trends to allow the department to anticipate necessary strategic or tactical adjustments. Ability to utilize insights to drive sales and make connections between departments (Finance, F&B) to ensure business goals are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Review business plans, identify gaps using market intelligence and ensure proactive measures to fill to capacity and meet targets
- Support Revenue Management Consolidated Centre (RMCC) with implementation of new packages online ensuring that the necessary content is updated and visible across all online platforms
- Responsible for managing the Luxury Consortia platforms and implementation of promotions across need dates and maintaining relationship with Luxury Hilton Worldwide Sales (HWS) team
- Managing the Global Distribution Systems (GDS) advertising campaigns, ensuring the timeliness of the launch and updating the content on a quarterly basis
- Tracking and monitoring the performance of all online-related tactical promotions and coming up with recommendations for improvements
- Preparation of Sales Incentive Plan (SIP) – Tracking, submission & processing quarterly payout. Recommend changes to the SIP where necessary
- Assist with forecasting and budgeting across all revenue streams - actively involved in meeting including catering pace, BFM, etc.
- Support the Delphi administrator to ensure Delphi standards are adhered to including Account Management, Bookings & Inquiries and maintaining quality standards
- Constantly looking for improvements in the efficiency and effectiveness of sales processes, subsequently implementing those changes with the support of the leadership team
- Dealing with questions from hotel ownership where required along with any additional ad-hoc tasks.
What are we looking for?
A Commercial Analyst in Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent organizational and planning skills
- Experience in a similar role with a proven track record It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
- Degree-level qualification in a relevant field would be advantageous
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.