Cluster Senior Sales Manager/Sales Manager - MICE (Conrad Centennial Singapore & Conrad Singapore Orchard)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Cluster Senior/Sales Manager (MICE) with Conrad Hotels and Resorts will focus on maximizing revenue by driving the sale of conference facility space and guest rooms of the designated industry.

What will I be doing?

As a Cluster Sales Manager (MICE), you will work to maximize revenue opportunities through the sale of conference facility space and guest rooms. He/She will be directly responsible for performing the following task to the highest standard:

• Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel rooms, F&B venues and conference space capacity and meet set targets
• Contribute to the selling strategy of the hotel and manage the departments so that Team Members adhere to the strategy
• Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market
• Ensure the Sales Team is developed effectively and embraces a culture of high quality standards and proactive selliing
• Receive and convert incoming enquiries to achieve targets and maximize revenue
• Responds to group RFP through making proposals and sales presentation to prospective clients as well as explain, negotiate and close hotel sales
• Accurate data entry of group and meeting enquiries using Delphi FDC
• Build strong relationships with customers to fully understand their needs
• Conduct briefings and other meetings as needed to ontain optimal results
• Sales and telemarketing calls to customers and prospective customers to solicit business, engage sales activities.
• Conduct property tours site inspections and host as entertainment for potential clients where relevant and appropriate.
• Work efficiently to build relationships with colleagues in the hotel operations department.
• Drawing up Sales Activity Plan and business leads, submit weekly sales call reports and future week activity plan as per the defined reporting standards as determined by Director of Sales
• Participate in industry events and represent the hotel at national and international specialist trade fairs and workshops, agreed by the Director of Sales and in co-ordination with the whole Business Development Department.
• Support Cluster Director of Sales in supervising and coaching team members in tasks such as team member training and performance related assessments.
• Perform other duties delegated by Cluster Director of Sales and Cluster Commercial Director