Catering Sales Manager - Waldorf Astoria New York
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Catering Sales Manager to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing?
As Catering Sales Manager, you will support the Director of Catering in achieving outstanding guest service, team engagement, financial success, and event operations. Your responsibilities include developing market segments, generating new customer relationships, and negotiating contracts. You'll design creative menus and events to maximize revenue and ensure an exceptional experience for clients. You’ll maintain relationships with corporate and social accounts, oversee event logistics, and ensure high-level service throughout all event phases. This role primarily handles complex social events and may involve supporting the Director of Catering in their absence
Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Align with the Americas Commercial Operations function while supporting local business results.
- Drive innovation and creativity in event delivery, ensuring high-quality service standards.
- Support the sales process and contribute to continuous improvements in processes and procedures.
- Provide leadership and direction in all catering matters, fostering a collaborative team environment.
- Engage proactively with GM/EC, Sales, Catering, Events teams, external guests, and suppliers to drive success.
- Stay informed on event trends and share best practices for process improvements.
- Inspire and develop high-performing, multi-cultural, and multi-generational teams to build Hilton’s talent pipeline.
- Lead with Hilton’s values, mission, and purpose, ensuring a focus on both team member and guest-centric programs.
- Ensure adherence to standards and best practices for function spaces, exhibit halls, and event spaces, while assisting in staffing, budgeting, and forecasting for events.
- Oversee the integration of current event management trends and assist in the development and management of departmental budgets.
- Participate in customer site inspections and support the sales process as needed.
The rate of pay for this role is $95,000 - $105,000 and is based on applicable and specialized experience.
What are we looking for?
We are seeking a detail-oriented and customer-focused Catering Sales Manager who will play a key role in ensuring an exceptional guest experience for our events. In this role, you will be responsible for managing client inquiries and event bookings with precision and professionalism, anticipating the unique needs of each client, and delivering personalized service that aligns with our commitment to excellence. The ideal candidate will possess a strong understanding of hospitality, excellent communication skills, and the ability to handle a high volume of catering sales efficiently while maintaining a warm, welcoming attitude.
- Previous experience in a luxury hotel is required
- Previous experience in a management role is required
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent communication and negotiation skills to engage clients effectively and close business.
- A keen attention to detail and exceptional organizational skills, with the ability to manage multiple events simultaneously.
- A deep understanding of current catering trends, with a focus on delivering innovative and exceptional culinary experiences.
- A collaborative approach to working with internal teams, ensuring seamless event execution.
- A passion for delivering outstanding service and a commitment to maintaining the Waldorf Astoria New York's high standards of luxury, excellence, and customer satisfaction.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
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- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to pay when you need it through DailyPay
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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